White Label Pharmacy · SMS Program & Consent

Overview

White Label Pharmacy(“the Pharmacy,” “we,” “us”) sends transactional text messages to its own patients — including prescription order confirmations, shipping updates, and a 7-day follow-up check-in from a licensed pharmacist. These are direct patient-care communications, not marketing. Messaging is operated on the Pharmacy's behalf by Nuro, a platform provided by Aurex Exchange LLC, acting solely as the Pharmacy's technology provider.

Point of consent

Patients provide express written consent at the time of prescription intake. The screen below shows the exact consent control a patient reviews before any text message is sent. The box is blank by default and must be actively checked by the patient; agreeing to text messages is optional and is never a condition of receiving their medication.

White Label Pharmacy · Prescription intake · Text message consent

I agree to receive recurring prescription-related text messages from White Label Pharmacy at the mobile number provided — including order confirmations, shipping updates, and a follow-up check-in about 7 days after a prescription ships. Message frequency varies based on my active prescriptions (typically about one message per prescription). Message and data rates may apply. Reply STOP to unsubscribe or HELP for help at any time. See our SMS Terms and SMS Privacy Notice.

Consent is captured and time-stamped in the Pharmacy's patient management system alongside the patient's HIPAA-authorized release. Text-message consent is separate from any other agreement, and patients who do not check this box are not enrolled in messaging.

Program summary

Business: White Label Pharmacy (messaging operated on the Nuro platform, Aurex Exchange LLC)
Message types: Order confirmations, shipping updates, and a 7-day follow-up check-in
Frequency: Event-driven by active prescriptions — typically about one message per prescription
Cost: Message and data rates may apply
Opt-out / help: Reply STOP to unsubscribe; reply HELP for help
Consent method: Express written opt-in at prescription intake (form shown above)

Example message

“Hi Jane, this is White Label Pharmacy following up on your recent prescription for Metformin HCl. How are you doing? Any questions? Reply here or call (833) 439-3788. Reply STOP to unsubscribe, HELP for help.”

Automated keyword replies

Opt-in confirmation: “White Label Pharmacy: You're enrolled in prescription follow-up texts. Msg frequency varies (about 1 per prescription). Msg & data rates may apply. Reply HELP for help, STOP to cancel.”
HELP / INFO / SUPPORT: “White Label Pharmacy: For help, call (833) 439-3788. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel.”
STOP / UNSUBSCRIBE / END / QUIT / HALT: “White Label Pharmacy: You are unsubscribed and will receive no more messages. Reply HELP for help or call (833) 439-3788.”

Opting out

Patients may opt out of SMS communications at any time by replying STOP to any message received. The Pharmacy will immediately cease all SMS communication to that number; no further messages will be sent. Patients can re-enroll later by contacting the Pharmacy directly. Reply HELP at any time for the Pharmacy's contact information.

SMS Terms of Service

By providing your mobile phone number and enrolling in the White Label Pharmacy prescription-messaging program, you agree to receive recurring prescription-related text messages from White Label Pharmacy. Message frequency varies and is driven by your active prescriptions (typically about one message per prescription). Message and data rates may apply. Reply STOP to cancel or HELP for help. For additional assistance, call (833) 439-3788. Wireless carriers are not liable for delayed or undelivered messages. Participation in this program is subject to the SMS Privacy Notice below. Consent to receive text messages is not a condition of purchasing any product or service.

SMS Privacy Notice

To operate this messaging program, White Label Pharmacy collects your mobile phone number and the prescription information needed to send order, shipping, and follow-up messages. This information is used only to communicate with you about your prescriptions. Text messages contain only your first name and the name of the prescribed medication — no date of birth, prescriber DEA number, or diagnosis codes.

We do not sell, rent, or share your mobile opt-in information or consent with third parties for their own marketing. All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties. SMS traffic is routed through Twilio under a HIPAA Business Associate Agreement, and message data is stored encrypted at rest.

Contact

For questions about this messaging program, contact White Label Pharmacy directly at (833) 439-3788, or using the number listed in any message you have received. Messaging technology is operated by Aurex Exchange LLC (Nuro) on the Pharmacy's behalf.

SMS program & consent